FAQ

WHEN WILL MY ORDER ARRIVE?

Once your order is placed, it is forwarded to our production and logistics partner.

• Processing time: 1–3 business days
• Quality inspection & repacking: 1 day
• Delivery time: 6–10 business days (location-dependent)

You will auto matically receive a tracking number once your package is handed over to the carrier.

Can I return an item?

Yes, returns are possible under the following conditions:

Damaged / Incorrect Items
If an item arrives damaged or incorrect, we will offer a free replacement or refund.Photo or video evidence must be provided within 14 days of delivery.No return is required for damaged or faulty goods.

Unwanted Items / Change of MindIf the item is in good condition but you wish to return it:
• Returns must be initiated within 14 days
• The item must be unused, in original packaging, and in resellable condition
• Return shipping costs are the customer’s responsibility

How can I contact Zélora?

For all questions regarding your order, feel free to contact us through:
info@zelora.com

We aim to respond within 24–48 hours.

Are all orders tracked?

Yes. Every order includes a tracking number.
Should delays or transit issues occur, we will notify you immediately.

What happens if an item becomes unavailable?

If an item is unexpectedly out of stock, you will be informed immediately. We will offer:

• A free replacement of equal style/value, or
• A full refund

Are Zélora products eco-friendly?

We focus on quality, durability and timeless design. Our supplier ensures products are made using high-quality materials and packaging that align with our calm-luxury aesthetic.

What if my order is delayed?

Delivery may occasionally take slightly longer due to customs or logistics.
If delays occur, we will receive updates from our supplier and notify you immediately.

How often is stock updated?

Our warehouse updates stock daily. If an item nears low stock, we are notified instantly and update our store accordingly.